Frequently Asked Questions

1. What are the most important steps in the registration process?

Registration can only be completed on the official Luckera Casino website. Click on the Register button and fill out the form with your personal information. Then open your email account and verify your gaming account by clicking on the activation link we sent you. 

2. Is registration required to play games for real money?

Yes! Registration is an essential step for real money payouts. If you want to win real prizes, you must register.

3. Is it possible to create more than one gaming account?

No! According to our General Terms and Conditions, each customer may only have one gaming account, so creating more than one gaming account is strictly prohibited.

4. How should I choose a username and password?

Choose a username and password that are easy for you to remember but difficult for others to guess. If the username you entered is not accepted by the system, a red cross will appear next to it. This means that the name you entered is already taken and you must enter a new name. It is important that you never, under any circumstances, give your password to anyone. Luckera Casino will never ask you for your password!

5. I forgot my username. How can I reset it?

To reset your username, please contact our customer service team! Send a message from your registered email address to [email protected] or use the live chat feature.

6. My account has been locked because I entered an incorrect password. What should I do?

If you enter an incorrect password several times in a row, the system will automatically lock your account for one hour for security reasons. After this time, the lock will expire and you can try to log in to your player account again.

7. I forgot my password. How can I set a new one? 

If you have forgotten your password, click on the Forgot Password option when logging in. Enter your registered email address and the system will send you instructions on how to set a new password. Follow the steps and create a new secure password.

8. Why do I need to verify my account?

Like all licensed online casinos, Luckera Casino is legally required by the Gaming Commission to verify the accuracy of the personal information provided by players. This allows us to protect our players' identities, facilitate fast transactions, and ensure that they can take full advantage of the benefits offered by our site. 

The exact verification process can be found in our General Terms and Conditions. After verification, we may request additional documents, for example, in the case of new payment methods or new documents issued to replace expired documents. In this case, our customer service team will contact our players by email.

9. How can I send documents to verify my account?

After logging in, you can attach the requested documents in a secure environment. Please send the documents in JPG or PDF format, with a minimum size of 5 MB, to [email protected].

10. When do I need to submit the required documents?

After initiating your first withdrawal, we may request verification for security purposes. Luckera Casino may occasionally request additional documents, either before or after your first real money withdrawal or deposit, to ensure the security of your account.

11. How can I change my personal details?

After logging into your player account, you can change the following details on the Account subpage: password, postal address, telephone number, and language settings. If you wish to change your other details for security reasons, please contact our customer service team at [email protected].

12. What is an IBAN account number?

An IBAN is the format used for international transactions for your domestic bank account. It is an account number that includes your country code, bank code, and account number. For example: EU XX YYY 0000 0000 0000 00000000.

13. What is a BIC/SWIFT code? Where can I find it?

The BIC code, also known as SWIFT, is a unique international bank identifier. You can find it on your bank's website, in your online banking, or on your bank statement.

14. What measures are taken to ensure the security of credit card details?

To keep your credit card details secure, we use the most advanced encryption technology. Our system uses SSL encryption technology, which is considered secure worldwide. These are the same security standards used by banks.

15. Is it possible to transfer money between gaming accounts?

No. In accordance with Luckera Casino's rules and General Terms and Conditions, it is not possible to transfer money between accounts.

16. What types of bank cards are accepted on the casino website?

You can use VISA or Mastercard bank cards for deposits and withdrawals at Luckera Casino.

17. Can I make a deposit to a friend's account using my own card?

No, deposits to a player's account can only be made by the account holder using their own card or other payment method. Deposits to third-party accounts are prohibited and constitute a violation of the General Terms and Conditions.

18. What should I do if my credit card has expired?

If you notice that your credit card has expired, be sure to notify Luckera Casino customer service. Contact our customer service at [email protected].

19. Does the casino accept credit cards from any country?

Luckera Casino accepts credit cards from all countries except those where online gambling is prohibited.

20. Is there a deposit fee for deposits to player accounts?

No. Luckera Casino does not charge any fees for deposits to your account.

21. What is the minimum/maximum amount I can deposit into my account at one time?

22. How long does it take for my payment to appear?

For most payment methods, the amount will be credited to your account immediately after the transaction is successful. In the case of bank transfers, the credit will be made within 7 business days at the latest. If your payment is not credited on time, please contact our customer service at [email protected]. 

23. Can I set a limit on deposits to my account?

After logging into your account, you can set a limit on the amount you can deposit. This limit can be set for 1 day, 1 week, or even 1 month. If you need further information, we recommend that you contact our customer service at [email protected].

24. Can I use multiple payment methods?

Yes! However, please note that you will need to verify each payment method before your withdrawals can be processed.

25. How can I make a payment to my account?

After depositing funds into your player account, click on the Deposit button and select the payment method you wish to use at Luckera Casino.

26. What are the minimum and maximum daily withdrawal amounts?

27. Can I withdraw an allocation request?

Yes! If we have not yet approved your winnings, you can cancel the request via your gaming account. Click on the Withdrawals tab and cancel the request.

28. Can I request a withdrawal from my account to another person's account?

In accordance with Luckera Casino's rules, all financial transactions, whether deposits or withdrawals, can only be made to a bank account or other financial instrument that is personally owned by the player.

29. Is it possible to make a transfer to a credit or debit card?

Yes, as long as the amounts on the card match the payment details. However, please note that this may not apply to all payment methods. We recommend checking the Transfers tab for more information or contacting our customer support team at [email protected].

30. How long does it take for the transfer to be completed?

The transfer depends on the payment method you choose to use. Withdrawals are accepted within 3-5 business days, but we do our best to make this time as short as possible. Please note that before accepting your first withdrawal request, we must verify your player account, for which we may request certain documents in some cases.

31. Can I convert bonus money into real money?

Detailed rules and conditions regarding bonuses are listed on the pages presenting the respective offers, where you will find all the important information about claiming and using bonuses.

32. How can I get a bonus?

You can always find our current offers under the Promotions tab. On this page, you can see our regularly available offers as well as other exciting promotions. Please always read the terms and conditions of offers that require a real money deposit. If you have met the bonus requirements but the bonus has not been credited to your bonus funds, please contact our customer service team either by email or via the live chat function.

33. Which game providers can I choose from on the Luckera Casino website?

The list of game providers available on Luckera Casino is constantly updated. You can choose from slot machines and other games from the following game providers:

Amatic, BF Games, Booming Games, Hacksaw Games, Nolimit City, Playson, Pragmatic Play, and many more.

34. How can I temporarily suspend my account?

To temporarily suspend your account, log in and select the desired duration of the restriction. You can suspend your Luckera player account for 24 hours, 30 days, or even 90 days.

35. How can I reopen my account after temporarily blocking it?

Your account can be reopened if you previously requested a temporary account suspension and the suspension period has expired, if your account was under review and therefore suspended, or if you have not used your account for a long period of time.

For more information, please contact our customer service at [email protected]. The account cannot be reopened if the temporary account suspension is still in progress or permanent. If we have suspended the account on our own initiative, of which we have informed the player in advance, or if we have permanently closed the account due to a violation.