Privacy Policy — Luckera.Casino
In its everyday business operations, Luckera.Casino makes use of a variety of data about identifiable individuals, including data about you. By collecting and using this data, Luckera.Casino is subject to regulations controlling how such activities are to be carried out and the safeguards that must be put in place to protect it.
This Privacy Policy defines the safe collection, storage, handling, processing, and sharing of personal data, including sensitive data and other non-personal data that Luckera.Casino legally obtains from you in connection with your use of Luckera.Casino services.
If you use Luckera.Casino services, you consent to the collection, storage, handling, processing and sharing of your personal data under this Privacy Policy. You have tools to control how we use and share your data; details are included below. If you do not agree with this policy, please refrain from accessing, using, or interacting with any Luckera.Casino services or another aspect of its business.
Please read this notice in conjunction with our Terms and Conditions.
References to “us”, “we”, “our” mean Luckera.Casino.
Data Controller
Orange Entertainment B.V., a company registered in Curaçao under registration number 158249, with registered office at Emancipatie Boulevard Dominico F. "Don" Martina 31.
Contact: [email protected]
Item | Category / Field | Examples / Notes |
|---|---|---|
a | First and last name | — |
b | Email address | — |
c | Username | Chosen account handle |
d | IP address | For security, fraud prevention, compliance |
e | Phone number | Verification, support |
f | Technical information | Device/OS/browser identifiers, logs |
g | Usage information | When/how/where you use our services |
h | Account & transactions | Registration, profile, preferences, purchases |
i | Social networks (if linked) | Certain data from Facebook/others per their T&Cs, potentially friends list and non-personal analytics, only as needed to provide functionalities |
j | Deposits and withdrawals | Amounts, methods, timestamps |
k | Data you provide via services | Forms, fields, uploads |
l | Data you provide to Support | Tickets, call/ chat content, attachments |
m | Customer Due Diligence (CDD/KYC) | Additional information as required by law |
Legal framework: National Ordinance Personal Data Protection (Landsverordening bescherming persoonsgegevens, National Gazette 2010, Consolidated text no. 84) and Regulation (EU) 2016/679 (GDPR).
Why We Need This Data
Luckera.Casino processes your data to provide full functionality of the services and to meet legal obligations (tax, AML, licensing), and for legitimate interests consistent with your rights.
Purpose | Examples | Basis |
|---|---|---|
Service delivery | Operating the website, games, account features | Contract / Legitimate interest |
Personalised marketing | Emails, on-site messages about services/updates (subject to consent/preferences) | Consent / Legitimate interest |
User communications | Service notices, support | Contract / Legitimate interest |
Interactive participation | Tournaments, promotions | Contract / Legitimate interest |
Service changes | Policy, feature updates | Legal obligation / Legitimate interest |
Service improvement | UX, policies, performance | Legitimate interest |
Competitions & bonuses | Contact, evaluate entries, distribute prizes, tax handling | Contract / Legal obligation |
Tax, legal & billing | Invoicing, compliance | Legal obligation |
Payment processing | Online payments | Contract / Legal obligation |
Age & identity verification | KYC/AML checks | Legal obligation |
Account management | Configure and manage user account | Contract |
Compliance procedures | Licensing/AML requirements | Legal obligation |
Transaction monitoring | Fraud & AML prevention | Legal obligation / Legitimate interest |
Profiling for marketing | Tailoring communications/offers/ads | Consent / Legitimate interest |
Profiling & automated decisions:
We may profile data to tailor communications. We do not make automated decisions that affect your contractual or legal rights (e.g., no automatic game offers solely based on behaviour).
Player protection:
We must monitor play to identify potential gambling harm. An algorithm estimates risk; actions are not taken without human review and intervention.
Topic | Policy |
|---|---|
Retention period | Only as long as reasonably necessary for purposes and legal obligations. |
Post-relationship retention | Certain periods after you cease being a customer due to legal/licensing requirements. |
Deletion/anonymisation | After the period, data is deleted or anonymised. If deletion isn’t possible (e.g., backups), we securely store, isolate, and safeguard it until deletion is possible. |
Marketing Purposes
Aspect | Details |
|---|---|
Channels | Phone, email, push notifications, SMS, supplier prize/gift notifications (via sending platform providers). |
Partners | Selected third-party marketing partners process personal data where we have consent and/or lawful basis. |
Preference control | You can change consent in My Account at any time. |
Opt-out | Each marketing message includes opt-out instructions. Processing your opt-out may take up to 48 hours. |
Third-party marketing | We do not share your data with unrelated third parties to market their products without your prior consent. |
Telephone Calls
Topic | Details |
|---|---|
Recording | Calls to/from Customer Support may be recorded for training, security, and resolving queries. |
Cookies & Similar Technologies
Luckera.Casino and partners (advertising/analytics) use cookies, web beacons (tracking pixels), and similar technologies to improve and customise services, enable login persistence, understand usage and interests, track email engagement, and deliver relevant advertising.
Type | Purpose | Notes |
|---|---|---|
Strictly necessary | Authentication, language, core preferences | Required for service; cannot be opted out via our tools. |
Performance & analytics | Understand interactions, navigation, campaigns | Used to improve operation and UX. |
Targeting/advertising | Relevant ads based on browsing | May be shared with ad-tech providers/advertisers. |
Social media | Sharing/like buttons, linking accounts, engagement | Networks may link to targeting/advertising activities. |
Managing Cookies | Impact |
|---|---|
Browser settings | Stop or prompt before accepting cookies. If you do not accept cookies, some features may not work. |
Local storage & pixels | Browsers often provide tools to remove local storage objects; we and partners also use web beacons. |
Necessary cookies | You cannot opt out of strictly necessary cookies that are essential to the services. |
Sharing & Processing Your Personal Data
Category | Examples | Safeguards |
|---|---|---|
Service providers / processors | Website & app development, game software, hosting, maintenance, backup, storage, virtual infrastructure, payments, analytics | Contracted processing with instructions, policies, and security measures compliant with regulations. |
Software & payment partners | Software suppliers, payment systems providers | Access only as needed to perform services for us. |
Legal disclosures | Police or public authorities | If required by law (e.g., IP addresses, suspected unlawful activity, payment abuse, risk assessment). |
All processing relationships are governed by written contracts with terms required by applicable regulations.
Know Your Rights
Right | What It Means | Notes / Limits |
|---|---|---|
Withdraw consent | You can withdraw consent for processing (e.g., marketing). | Past processing remains lawful. |
Be informed | You have the right to clear information about processing. | Provided in this Policy and additional notices. |
Access | Obtain a copy of your personal data we hold. | Subject to verification and legal limits. |
Rectification | Correct inaccurate or incomplete data. | We may request proof to confirm changes. |
Erasure (“be forgotten”) | Request deletion where there’s no lawful basis to keep processing. | Applies in specific cases; retention duties may prevail. |
Restrict / object | Object to or restrict processing based on consent or legitimate interests. | We may continue where there are compelling legitimate grounds or legal obligations. |
Data portability | Receive data in a structured, commonly used, machine-readable format and transmit to another controller. | Applies to consent-based, automated processing. |
Automated decisions & profiling | Not to be subject to decisions solely by automated means with significant effects; to request human review, express views, contest decisions. | We do not make such decisions regarding contractual/legal effects; gambling-harm monitoring involves human oversight. |
Marketing withdrawal | Withdraw marketing consent or object to marketing based on legitimate interest. | Opt-out links provided; preferences in My Account. |
Policy Changes
Topic | Details |
|---|---|
Updates | We may change this Policy. Significant changes will be highlighted on homepages, login screens, or via email. |
Version history | Prior versions will be kept in an archive. |
Your review | Please review the current Policy when using services to stay informed. |
Disagreement | If you disagree with changes, stop using services and deactivate your account(s) as outlined above. |
Contact (Data Protection): [email protected]
