RESPONSIBLE GAMING

Play Smart. Play Safe.

At Luckera Casino, we want you to enjoy your gaming experience in a safe and positive way. That means keeping play fun, balanced, and always under your control.

In this section, you’ll find everything you need to help you stay in charge - from taking short breaks to completely excluding yourself if you ever need a longer pause.

OUR RESPONSIBLE GAMING PRINCIPLES

At Luckera Casino, we believe gaming should always be an enjoyable and positive
experience. We are committed to promoting a safe, fair, and responsible environment for all
players.

Our approach is built on the following key principles:

• Awareness - helping players
  understand the potential risks of gambling and how to recognise early warning
  signs.
• Prevention - providing tools and
  resources that support control and informed decision-making.
• Protection - ensuring minors and
  vulnerable individuals are safeguarded from gambling-related harm.
• Transparency - offering clear
  information about our products, rules, and Responsible Gaming options.
• Support - assisting players who may
  be at risk, and guiding them to professional help when needed.
• Integrity - maintaining fair play
  and ethical standards across all our operations.

By following these principles, we aim to create a space where gaming
remains a source of entertainment - never a cause of harm.

TIPS FOR RESPONSIBLE GAMBLING

A few simple habits can help keep gaming fun and positive:

• Set a budget before you start and never play with money you can’t afford to lose.
• Take regular breaks to stay clear-minded and avoid long sessions.
• Treat gaming as entertainment, not a way to make money.
• Avoid gambling when you’re upset, tired, or under the influence.
• Keep track of your time and spending - use account history to stay aware.
• Use available tools, such as self-exclusion or cool-off periods, whenever you feel it’s needed.
• Talk to someone if you feel your play is no longer under control - help is free and
  confidential.

If you’re ever unsure, worried, or simply want to talk about your gaming
habits, our team is here to help

SIGNS OF GAMBLING ADDICTION

Recognising early warning signs can help you stay in control of your gambling activity.

If several of these statements sound familiar, it may be time to take a
break or seek support:

• You spend more money or time on gaming than you planned.
• You try to win back losses (“chasing losses”).
• You hide your gaming activity or are not honest about how much you play.
• You feel anxious, guilty, or frustrated when not gaming.
• You borrow money to gamble or neglect bills and responsibilities.
• You think about gaming constantly or use it as a way to escape stress or problems.

If you recognise yourself in some of these points, it does not necessarily mean that you are addicted, but it may be a sign to slow down and review your gambling behaviour.

You can also complete a voluntary self-assessment test to better understand your gambling habits: https://gamblersanonymous.org/20-questions/

If you need further information or assistance, our Customer Support team is available via live chat. You may also contact one of the independent support organisations listed below for
professional assistance.

RESPONSIBLE GAMING TOOLS

We provide several Responsible Gaming tools designed to help you manage your gambling activity and stay in control of your play. These tools include Cooling-Off periods, Self-Exclusion, and Deposit Limits.

Cooling-Off is intended for short breaks and temporarily limits gambling activity while keeping your account accessible. Self-Exclusion is a long-term measure that blocks access to gambling across all products and brands.

If you feel that a short break is not sufficient, you may consider activating Self-Exclusion instead.

I. COOLING-OFF

You can activate a Cooling-Off period directly through the Responsible Gaming section of your account.

Available durations:

• 24 hours
• 7 days
• 1 month
• 3 months

The restriction takes effect immediately after confirmation.

When activating a Cooling-Off period, you will be asked to select the duration of the restriction. You may also choose to opt out of marketing communications during the Cooling-Off period.

During the Cooling-Off period:

• Gambling activity is restricted 
• Your account remains active
• Available funds can be withdrawn
  at any time

Once the selected period expires,
your account is automatically reactivated and no further action is required.

II. SELF-EXCLUSION

Self-exclusion can be activated online through the Responsible Gaming tools in your player account.

Available durations:

• 1 year
• 3 years
• 5 years
• 10 years
• Lifetime

Once confirmed, the restriction takes effect immediately and your account will be closed for the selected duration. You will not be able to log in or access any gambling services during this time.

Self-Exclusion includes automatic opt-out from marketing communications and cannot be cancelled or shortened before the selected period expires.

Before confirming, you will be asked to verify your decision with a simple message such as: “You have chosen to self-exclude for 5 years. Please confirm.”

Important information:

• Any ongoing gameplay will end once Self-Exclusion takes effect.
• Your account balance will remain secure and available funds may be withdrawn in accordance with applicable policies.
• We apply measures designed to prevent self-excluded players from opening new accounts using different details.

If you are unsure whether Self-Exclusion is the right step, you may also consider using other Responsible Gaming tools available on your account.

Our Customer Support team is available via live chat if you need assistance or further information.

III. DEPOSIT LIMITS

Deposit limits allow you to control how much money you can deposit into your account over a defined period.

Players may set deposit limits on a daily, weekly, or monthly basis. Deposit limits can be requested by contacting Customer Support via email.

Once a deposit limit is applied, the following rules apply:

• When the selected deposit limit is reached, no further deposits can be made until the relevant period resets.
• Requests to increase an existing limit take effect after a mandatory 24-hour waiting period.
• Requests to decrease a limit take effect immediately.

Deposit limits apply only to deposits made after the limit has been implemented.

INDEPENDENT SUPPORT & COUNSELLING 

If gambling is causing you or someone you care about distress, these
organisations offer free, confidential help and support:

• GambleAware - provides information, self-help tools, support services and connections to treatment. You can contact via their website or access their support / service finder tool. 
• ChapterOne - a charity that can provide advice and support for anyone experiencing gambling-related harms
• The National Council on Problem Gambling - provides a range of resources, including answers to commonly asked questions, a gambling behavior self assessment, information about treatment and the National Problem Gambling Helpline (1-800-522-4700) to help connect you with local resources.
• GamblingTherapy - A global service offered by Gordon Moody, providing free practical advice and emotional support to anyone affected by gambling.

PROTECTION OF MINORS

Luckera Casino is committed to preventing underage gambling.

Access to our services is strictly restricted to individuals aged 18 and over, in full compliance with the Curaçao gaming regulations.

For the purpose of this policy, a minor means any person under the age of 18.

We carry out strict age-verification checks to ensure compliance with applicable laws and to protect minors from gambling-related harm.

To help protect minors:

• Do not share your login details or leave your account open while unattended.
• Avoid saving passwords on shared or public devices.
• Consider installing parental control software (such as NetNanny, CyberPatrol, or Qustodio) to restrict access to gambling content.
• Educate young people about the risks of gambling and the importance of responsible play.

If you suspect that a minor has access to an online gambling account, please contact our Responsible Gaming Team immediately at [email protected].

We care about your wellbeing

At Luckera Casino, we are committed to keeping gaming safe, fair, and enjoyable for everyone. If you ever feel that gaming is becoming difficult to control, please reach out - help is always available.

📧 [email protected] | 💬 Live Chat